PRIVACY POLICY

Last Updated: June 01, 2026

This Privacy Policy for Polyhose Incorporated (“Polyhose,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your personal information when you use our Services.

IMPORTANT — REGISTERED CUSTOMERS ONLY

The Polyhose Performs mobile application and associated digital Services are strictly restricted to registered and verified customers of Polyhose Incorporated. Unauthorized access, credential sharing, or use by non-registered parties may
result in account termination and legal action.

 

Questions or Concerns?

If you do not agree with our policies and practices, please do not use our Services.For questions regarding this Privacy Policy, contact us at cio.office@polyhose.com.

Summary of Key Points

  • We collect registration, account, order, payment, and technical information.
  • We do not collect sensitive personal information.
  • We do not obtain personal information from third-party data brokers.
  • Polyhose Performs is available only to verified registered customers.
  • Customer data is used solely for account management, order fulfillment, support, and legal compliance.
  • We may share limited information with authorized distributors and logistics providers.
  • Industry-standard security controls protect your information.
  • You have rights to access, correct, delete, and manage your personal data.

Table of Contents

  1. What Customer Information Do We Collect?
  2. How Does Polyhose Use Customer Information?
  3. Legal Bases for Processing Your Personal Information
  4. When and With Whom Do We Share Your Personal Information?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. Registered Customer Access and Restrictions
  7. How Long Do We Keep Your Information?
  8. How Do We Keep Your Information Safe?
  9. Do We Collect Information From Minors?
  10. What Are Your Privacy Rights?
  11. Controls for Do-Not-Track Features
  12. California Privacy Rights
  13. Updates to This Notice
  14. Contact Information
  15. Review, Update, or Delete Your Data

1. WHAT CUSTOMER INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

  • Full name and job title
  • Phone numbers and email addresses
  • Company name and business address
  • Billing and mailing addresses
  • Usernames and passwords
  • Payment information
  • Communication preferences

Sensitive Information

Polyhose does not process sensitive personal information.

Payment Data

Payment information is processed in accordance with PCI-DSS standards. Polyhose does not store complete payment card numbers on its servers.

Application Data

  • Geolocation information (with permission)
  • Push notification preferences

Information Automatically Collected

  • Log and usage data
  • Device information
  • IP address
  • Location data

2. HOW DOES POLYHOSE USE CUSTOMER INFORMATION?

  • Create and manage customer accounts
  • Process and fulfill orders
  • Arrange shipment and delivery
  • Issue invoices and process payments
  • Provide customer support
  • Send order notifications and updates
  • Deliver marketing communications (with opt-out options)
  • Prevent fraud and unauthorized access
  • Improve platform functionality
  • Comply with legal obligations

3. LEGAL BASES FOR PROCESSING YOUR PERSONAL INFORMATION

  • Consent
  • Contract Performance
  • Legitimate Business Interests
  • Legal Compliance

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

  • Authorized distributors and logistics partners
  • Technology and hosting providers
  • Payment processors
  • Business transfer participants
  • Google Maps Platform services
  • Governmental or legal authorities when required

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Polyhose Performs and related websites may use cookies, web beacons, pixels, and similar technologies to maintain security, remember user preferences, and support analytics.

6. REGISTERED CUSTOMER ACCESS AND RESTRICTIONS

  • Registration is required.
  • Credentials must remain confidential.
  • Accounts may be verified periodically.
  • No public access is permitted.
  • Single-user access rules apply.
  • Compliance with laws and terms is mandatory.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

Information is retained while your account remains active and as long as
necessary to fulfill legal, contractual, and business requirements.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

  • Encryption in transit and at rest
  • Role-based access controls
  • Closed-platform architecture
  • Regular security assessments

9. DO WE COLLECT INFORMATION FROM MINORS?

Polyhose services are intended only for authorized business users who are 18 years of age or older.

10. WHAT ARE YOUR PRIVACY RIGHTS?

  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object
  • Right to Withdraw Consent

Marketing Opt-Out

Users may unsubscribe from marketing communications at any time.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Polyhose Performs currently does not respond to browser-based
Do-Not-Track signals.

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related regulations.

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. Polyhose may update this Privacy Policy periodically. Customers will be notified of material changes.

14. HOW CAN YOU CONTACT US?

Polyhose Incorporated 
Privacy & Data Protection Team
Email: cio.office@polyhose.com
Customer Service: phus.sales@polyhose.com
Website: www.us.polyhose.com
353 Acme Way Wilmington, NC 28401 United States

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may update your account information through the Polyhose Performs application or submit a request by contacting:
cio.office@polyhose.com.

Polyhose will verify your identity before processing requests and respond within applicable legal timeframes.